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We have listed the questions that come up regularly in our FAQ so that you may already be able to find an answer to your questions.
Frequently Asked Questions
Who is Calincaline?
The CalinCaline brand was created in 2022 by enthusiasts of artisanal clothing for children. Our workshops are located in Sprimont in Belgium and we send our personalized items throughout Europe.
Do you have a physical store?
Not yet, CalinCaline is mainly an online store.
However, you can visit us in our workshops in Sprimont, in the Liège region, by appointment , if you would like to see a fabric or discuss your making projects.
What are your manufacturing and delivery times?
Our manufacturing times , the average waiting time to process your order, varies between 5 and 10 working days . It is indicated on the banner at the top of the page and on your cart page.
Delivery times are on average 3 to 7 working days on average via Mondial Relay or Bpost (Colissimo in France). These deadlines are given as an indication and may vary depending on the type of transport chosen.
How to track my order ?
The status of your order will be updated as soon as it goes into production in our workshops, generally within 5 to 10 working days, and you will be notified by email of the progress of your items.
Once your order has been shipped, you will automatically receive the tracking number by email, all you have to do is track your package on the chosen carrier 's website or directly on our tracking page.
I made a mistake in my order, can I return it?
Yes but only if it is a non-personalized item. Please return the item(s) concerned to us within 15 days, at your expense.
Once the package is received in our workshops, we will check its conformity and we will initiate the reimbursement.
For personalized items , they are neither exchangeable nor refundable.
How can I pay for my order?
You can pay for your order at Calincaline easily and securely .
We offer payment by credit card, Paypal or by bank transfer.
Do I need to have an account to order?
No it is not obligatory and you can order as a guest.
However, your mobile phone number and email address are required, mainly to receive updates about your order and messages from carriers when your order is sent.
However, creating an account will allow you to more easily follow the progress of your order , benefit from loyalty discounts or even receive our latest news in your mailbox.
Can I preview a personalized item?
We have a very wide choice of fabrics and options for personalized baby items, subject to modification when we bring in new products.
You can indeed send us a message to obtain an approximate visual of your choices for a desired item, our team will respond to you as soon as possible.
To know ; many of our creations are available on our creations page to give you inspiration when choosing fabrics and options for your items.